AVLUM
AutomationVisionLightingUnifiedMedia

Service Plans & SLA Contracts

Keep Every System Running Flawlessly

Your smart home is a precision system. Our service plans give you priority access to AVLUM technicians, proactive monitoring, and guaranteed response times — so your technology always works the way it should.

24 hrEmergency response
4 hrUrgent response
1 dayRoutine response
GTA-wideOn-site coverage

Choose your plan

Three Tiers of Protection

All plans include a dedicated support line, remote diagnostics, and annual system health reporting. Billed annually.

Smart Start

Essential coverage for single-system homes

$399/ year
  • Dedicated support line (business hours)
  • Remote diagnostics and troubleshooting
  • 1 annual on-site system health check
  • Firmware and software updates (remote)
  • Routine priority response (1 business day)
  • Annual system health report
Subscribe — Smart Start
Most Popular

Smart Sync

Priority support for multi-system residences

$799/ year
  • Everything in Smart Start
  • 2 on-site visits per year (scheduled or reactive)
  • Urgent priority response (within 4 hours)
  • Proactive system monitoring
  • Programming changes and scene adjustments
  • Seasonal system optimisation
Subscribe — Smart Sync

Elite Harmony

Concierge-level care for complex estates

$999/ year
  • Everything in Smart Sync
  • Unlimited on-site visits (within scope)
  • 24-hour emergency response
  • Dedicated account technician
  • After-hours support line
  • Annual full-system audit and optimisation report
Subscribe — Elite Harmony

No plan? No problem

Pay-As-You-Go Rates

Prefer to pay as you go? Our standard service rates apply to all non-contract work. Plan holders receive a 15% discount on any billable labour beyond their included visits.

Remote support (per incident)$95 + tax
On-site service call (first hour)$195 + tax
On-site service call (each additional hour)$145 + tax
After-hours / emergency call-out$295 + tax
Programming and configuration (per hour)$165 + tax
Have questions? Talk to our team

Why a service plan

Technology That Stays Ahead of Problems

Proactive firmware and software updates

We keep your Control4, Lutron, and network systems current — preventing compatibility issues before they interrupt your daily routine.

Priority scheduling over new installations

Plan holders jump the queue. When you call, our technicians prioritise your request over new project work.

Remote diagnostics and resolution

Most issues are resolved remotely within hours — no waiting for a truck roll when a software fix will do.

Documented system records

We maintain a full record of your system configuration, programming, and history so any technician can pick up exactly where the last one left off.

Common questions

Service Plan FAQs

Ready to Protect Your Investment?

Subscribe online or speak with our team to find the right plan for your home.